Return & Refund Policy

At DUFTOFF, we take care to ensure that every order is properly checked, packed, and shipped. We understand that concerns may occasionally arise after delivery, and we aim to handle eligible requests fairly and transparently.

1. Eligibility for Return or Exchange

Requests for a return or exchange must be initiated within 24 hours from the time of delivery.

To be eligible:

The product must be unused, unopened, unaltered, and in its original sealed condition.
The original packaging must be retained.
The original invoice must be available.
The product must be returned in the same condition in which it was received.
Customers must contact DUFTOFF within the applicable time period to initiate a request.

To raise a return or exchange request, please contact:

Email: duftoff@gmail.com
Phone / WhatsApp: +91 62820 23242

2. Unboxing & Supporting Evidence

For damage, incorrect-product, or product-discrepancy claims, customers are requested to record a complete and uninterrupted unboxing video.

The video should begin before opening the outer shipping package and should clearly show:

The unopened outer package
Shipping label
Outer packaging condition
Opening of the package
Product and packaging condition

This helps us properly assess the condition of the product at the time of delivery and resolve genuine issues efficiently.

3. Damaged or Incorrect Product

If you receive a product that is significantly damaged or different from the product ordered, please contact DUFTOFF within 24 hours of delivery.

The issue will be reviewed and verified before a resolution is provided.

If the claim is approved:

Replacement will be provided where the same product is available.
If a replacement is not available, store credit may be provided.
For an approved damaged or incorrect-product return, the applicable return shipping cost will be handled by DUFTOFF, subject to the return instructions provided by our team.

Understanding Transit-Related Movement

Perfume bottles and packaging may experience some movement or shifting during transportation.

Minor movement, shifting, or superficial changes caused during transit will not, by themselves, be considered product damage.

The condition of the outer packaging, seal, and perfume bottle will be evaluated when assessing a damage claim.

Significant damage to the outer packaging or seal, or physical damage to the perfume bottle, may qualify for a claim, subject to verification.

4. Returns Due to Change of Mind

If you wish to return a product because of a change of mind or dissatisfaction with the fragrance, the return may be accepted only when:

The product is completely unopened, sealed, and unused.
The original packaging and invoice are retained.
The request is initiated within 24 hours of delivery.

For such approved returns:

A ₹500 deduction will be applied towards packaging, handling, and related logistics costs.
The remaining eligible amount will be issued as store credit.
Return shipping will be the responsibility of the customer.

Please note that perfumes that have been opened, sprayed, tested, used, tampered with, or altered cannot be accepted for change-of-mind returns.

5. Non-Acceptance Conditions

Returns or exchanges may not be accepted when:

The request is raised after the applicable 24-hour period.
The product has been opened, sprayed, tested, used, tampered with, or altered.
The product is not returned in its original condition.
Original packaging or invoice is missing.
Damage has resulted from customer misuse, negligence, or improper handling.
The product has been modified or damaged after delivery.
The issue does not qualify as product damage after inspection and verification.

6. Order Cancellation

Cancellation Before Dispatch

Orders cancelled before dispatch will be eligible for store credit equivalent to the order value.

Cancellation After Dispatch

If cancellation is requested after the order has been dispatched, the request may be processed after considering the applicable logistics and shipping costs.

Any eligible amount will be issued as store credit after deduction of applicable logistics charges.

7. Refund Policy

DUFTOFF primarily provides store credit or product replacement for eligible returns and approved claims.

Monetary refunds are not automatically provided.

Where a genuine issue is verified and a monetary refund is considered applicable, the refund will be processed only after the issue and returned product, where applicable, have been reviewed and approved by DUFTOFF.

8. Return Process

Once a return request is approved, customers will receive instructions regarding the return process.

For approved returns, the customer will be responsible for shipping the product back to DUFTOFF using the return instructions provided by our team, except where DUFTOFF specifically agrees to handle the return shipping.

The product must be securely packed and returned in the required condition.

9. Inspection & Processing

All returned products are subject to inspection and verification before a replacement, store credit, or refund is processed.

Once the returned product is received and successfully passes the required checks, the approved resolution will generally be processed within 3–7 business days.

Processing time may vary depending on the nature of the claim and the information required for verification.

10. Failed or Returned Deliveries

If an order is returned to DUFTOFF due to reasons such as an incorrect or incomplete address, repeated failed delivery attempts, customer unavailability, or refusal to accept the shipment, the order may be cancelled once it is returned to us.

In such cases, the applicable amount will be issued as store credit after deducting applicable shipping and logistics charges.

11. Verification of Claims

All return, exchange, damage, and refund requests are subject to verification by DUFTOFF.

The final resolution will depend on the condition of the product, supporting evidence, applicable policy conditions, and the outcome of our verification process.

DUFTOFF reserves the right to approve or reject a request where the applicable eligibility requirements are not met.

12. Contact Us

For return, exchange, refund, or product-related concerns, please contact us: