At DUFTOFF, we aim to make your fragrance shopping experience smooth and reliable. Every order is carefully processed, securely packed, and shipped to ensure your fragrance reaches you safely.
1. Shipping Across India
We currently offer delivery across India.
All orders are shipped through our logistics partners using available surface shipping services. Delivery availability may vary for certain remote or non-serviceable PIN codes and will be handled on a case-by-case basis.
2. Free Shipping
We offer free shipping on all orders across India.
There are no standard shipping charges added to your order at checkout. In exceptional cases involving specific remote or non-serviceable locations, additional logistics requirements may apply, and our team will contact you if necessary.
3. Order Processing & Dispatch
Orders are generally processed and dispatched within 1–3 business days from the time the order is confirmed.
Dispatch may take longer during certain holidays, festivals, or due to unforeseen circumstances.
Once your order has been dispatched, you will receive the relevant tracking information so that you can follow your shipment.
4. Delivery Time
After dispatch, orders are generally expected to reach customers within approximately 5–10 business days.
Actual delivery time may vary depending on the destination, courier network, logistics conditions, and other factors.
As our fragrances are shipped through surface logistics rather than air transportation, delivery timelines may vary between locations.
The delivery estimates provided are indicative and should not be considered guaranteed delivery dates.
5. Order Tracking
A tracking number or tracking link will be provided for every dispatched order.
Customers can use the tracking details to monitor the progress of their shipment.
If your tracking information does not update for an extended period or you experience an unusual delay, please contact our support team and we will assist you in checking the shipment status.
6. Delivery Delays
While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:
- Courier or logistics disruptions
- Severe weather conditions
- Natural events
- Public holidays or festivals
- Government restrictions
- Transportation delays
- Other unforeseen circumstances
DUFTOFF cannot be held responsible for delays caused by such circumstances. However, our team will assist you with tracking and provide available updates regarding your shipment.
7. Damaged Packages & Delivery Issues
We take care to pack every order securely. However, due to the nature of transportation, minor movement or shifting of the product or packaging may occur during transit.
Minor movement, shifting, or superficial changes during transportation will not by themselves be considered product damage.
A damage claim will be evaluated based on the actual condition of the package and product. Significant damage to the outer packaging or seal, or physical damage to the perfume bottle, may qualify for a claim, subject to verification.
If you receive a package that appears significantly damaged, please contact DUFTOFF as soon as possible and within 24 hours of delivery.
For damage or product-discrepancy claims, customers are requested to record a complete and uninterrupted unboxing video, beginning with the unopened package and clearly showing the shipping label, outer packaging, opening of the package, and the product condition.
8. Incorrect Product
If you receive a product that is different from the product ordered, please contact us within 24 hours of delivery.
The product must remain unused, unopened, unaltered, and in its original condition until the issue has been reviewed by DUFTOFF.
After verification, an eligible incorrect-product claim may qualify for a replacement. If the same product is unavailable, store credit may be provided.
9. Failed or Undelivered Orders
If an order is returned to DUFTOFF due to reasons such as:
- Incorrect or incomplete delivery address
- Repeated failed delivery attempts
- Customer unavailability
- Refusal to accept the shipment
- Other customer-related delivery issues
the order may be cancelled once it is returned to DUFTOFF.
In such cases, the applicable amount will be issued as store credit after deducting applicable shipping and logistics charges.
10. Non-Serviceable & Remote Locations
Although DUFTOFF aims to deliver across India, certain PIN codes may occasionally be non-serviceable or require special logistics arrangements.
Such cases will be handled individually, depending on courier availability and the specific circumstances of the order.
Our team may contact the customer if an alternative delivery arrangement is required.
11. Delivery Address Changes
Customers may request a change to their delivery address only before the order is dispatched.
Once an order has been dispatched, the delivery address cannot be changed through DUFTOFF.
Customers are therefore requested to carefully verify their delivery address before completing the order.
12. Delivery Confirmation
Once the courier partner confirms an order as delivered, the order will be considered successfully delivered.
Any eligible damage, discrepancy, or return-related issue should be reported within the applicable 24-hour period from delivery.
13. Customer Support
For questions regarding your order, shipping, delivery, tracking, or other concerns, please contact us:
Email: duftoff@gmail.com
Phone / WhatsApp: +91 62820 23242
Our team will be happy to assist you.